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Terms of service
# Terms of Service
Last Updated: May 11, 2026
Welcome to Thumbsy (the "Site," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
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## 1. Overview
This website is operated by Thumbsy. Throughout the Site, the terms "we," "us," and "our" refer to Thumbsy. By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
You can contact us at:
- Email: myelitebuilds@outlook.com
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## 2. Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
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## 3. Products and Pricing
### 3.1 Product Descriptions
We strive to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual color of the products. All product descriptions, images, and specifications are provided for informational purposes only and may be subject to change without notice.
### 3.2 Pricing
All prices are listed in USD and are subject to change without notice. We reserve the right to modify prices, correct pricing errors, or refuse orders placed with incorrect pricing at any time, even after an order has been submitted.
### 3.3 Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. We do not guarantee that any product, service, or information will meet your expectations.
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## 4. Order Acceptance and Cancellation
By placing an order, you make an offer to purchase the products you have selected. We reserve the right to accept, decline, or limit any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.
We may cancel any order at our sole discretion. If your order is cancelled after payment has been processed, you will receive a full refund to the original payment method.
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## 5. Shipping and Delivery
### 5.1 Processing Time
Orders are typically processed within 1-3 business days. Processing time may vary during peak seasons, holidays, or due to unforeseen circumstances.
### 5.2 Shipping Time
Estimated shipping times are as follows:
- Domestic: 7-15 business days
- International: 10-30 business days
Please note that shipping times are estimates and not guarantees. Delivery times may be affected by factors beyond our control, including customs processing, weather conditions, courier delays, and public holidays.
### 5.3 Shipping from Multiple Locations
Because we source our products from various global suppliers, orders containing multiple items may arrive in separate packages and at different times. This is normal and does not indicate that part of your order is missing.
### 5.4 Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, or other fees imposed by their country of residence. These charges are not included in the product price or shipping cost.
### 5.5 Lost or Stolen Packages
We are not responsible for packages marked as delivered but reported missing. Please contact the shipping carrier directly to resolve such matters. If a package is lost in transit, please contact us, and we will work with you to find a resolution.
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## 6. Returns and Refunds
### 6.1 Return Policy
We accept returns on eligible items within 30 days of delivery. To be eligible for a return, items must be:
- Unused, unworn, and in original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
### 6.2 Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Personalized or custom-made products
- Intimate apparel, swimwear, and earrings (for hygiene reasons)
- Gift cards
- Digital downloads
### 6.3 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.
### 6.4 Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or was shipped in error. Original shipping fees are non-refundable.
### 6.5 Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost.
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## 7. Payment Terms
We accept payment via [credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, etc.]. By submitting payment information, you represent and warrant that:
- You have the legal right to use the payment method provided
- The information you provide is accurate and complete
- You authorize us to charge the full amount of your order
All transactions are processed in USD. We use industry-standard encryption to protect your payment information.
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## 8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
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## 9. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Thumbsy or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our Site without our express written permission.
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## 10. User Conduct
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the Site's operation or security
- Use any automated means (bots, scrapers) to access the Site
- Submit false, misleading, or fraudulent information
- Harass, abuse, or harm other users or our staff
- Violate any applicable local, state, national, or international law
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## 11. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected.
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## 12. Limitation of Liability
To the maximum extent permitted by law, Thumbsy, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of (or inability to access or use) the Site
- Any conduct or content of any third party on the Site
- Any unauthorized access, use, or alteration of your transmissions or content
Our total liability shall not exceed the amount you paid us in the six (6) months preceding the event giving rise to the claim.
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## 13. Indemnification
You agree to indemnify, defend, and hold harmless Thumbsy, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Site, your violation of these Terms, or your violation of any rights of a third party.
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## 14. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
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## 15. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
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## 16. Privacy Policy
Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.
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## 17. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of the United States.
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## 18. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
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## 19. Termination
We reserve the right to terminate or suspend your access to our Site at any time, without notice, for any reason, including breach of these Terms. Upon termination, your right to use the Site will immediately cease.
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## 20. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and Thumbsy regarding the use of the Site.
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## 21. Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
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## 22. Contact Information
Questions about the Terms of Service should be sent to us at:
- Email: myelitebuilds@outlook.com
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*By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.*